You support our customers. We support you.
In the financial services industry, the front lines of support are the lifeblood of the customer relationship. This isn’t retail. It’s not sales. We don’t feed robotic scripts through the phone to people who need help—we help them.
Financial products are complex. Many times, our customers aren’t exactly sure where to start or what they need.
That’s where you come in.
Guiding people to find solutions
Has anyone ever told you you’re a “people person” or that you’re the type of person who has never met a stranger? The kind of person who is naturally at ease talking to new people, skilled at actively listening, and has a strong
sense of empathy and compassion for others? Then you’re already used to being a guide for others. That’s how we think of our Customer Service team—highly skilled guides who have that unique talent for listening to figure out what
someone needs and then following through with meaningful solutions.
Onboarding that supports you every step of the way
Our Customer Service team is highly trained, taking part in a robust onboarding and education program from day one. In fact, newbies don’t even start taking phone calls from customers until about two months into their training – and when they do, there’s a peer there to support and guide you until you have the confidence to do it on your own.
On top of our specialized training just for Customer Service, every employee participates in our Sammons Leadership Series program. The program is comprised of interactive courses which exemplify our rich culture, foundational value, and common language. Through this series, employees participate in several different learning opportunities that explore, promote, and define the culture of our company.
Don't take it from us. Listen to your peers.
Amy Olson
Customer Contact Specialist
"The people here inspire me to come to work each day. There's a great group of people working here, and we are all on the same team. The upper leadership at Sammons Financial Group is also extremely supportive and has helped me a lot in my career development."
Ryan Faulk
Customer Contact Specialist
"My favorite thing about my role here is being the initial point of contact for our agents and clients, and helping explain our various products so they have a better understanding of the investments that they have with us! I enjoy helping others and providing exceptional service to make sure any inquiry is fully answered."
Alyssa Rose
Customer Contact Specialist
"I love the culture at Sammons Financial Group. Unlike some other companies I’ve worked for who spoke about a healthy and positive culture, Sammons really walks the walk. Feedback is listened to and acted upon from the newest of employees to employees who’ve been here decades."
Awards and achievements
